Updated on June 9, 2025
THE INFORMATION CONTAINED HEREIN SETS FORTH YOUR RIGHTS AND OBLIGATIONS WITH RESPECT TO THE TRANSACTIONS CONTEMPLATED HEREBY. THESE TERMS REQUIRE THE USE OF ARBITRATION (ON AN INDIVIDUAL BASIS ONLY; I.E., CASE CONSOLIDATIONS AND CLASS-ACTIONS ARE NOT PERMITTED) IN ORDER TO RESOLVE DISPUTES. PLEASE REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ENTERING INTO ANY TRANSACTION HEREUNDER IN ORDER TO CONFIRM YOUR ACCEPTANCE HEREOF. YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE UNLESS YOU: (A) AGREE TO THESE TERMS AND CONDITIONS IN THEIR ENTIRETY; (B) ARE AT LEAST 18 YEARS OLD; AND (C) ARE NOT PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS, OR SERVICES BY ANY APPLICABLE LAW, RULE, OR REGULATION.
1. Applicability of Terms and Conditions: These terms and conditions (these “Terms“) shall apply to your purchase of products and related services through www.BuddyBleu.com (the “Site“). These Terms are subject to change at any time by Buddy Bleu LLC (referred to herein as either “Company,” “we,” “us,” or “our”). We will provide notice of any changes to these Terms by posting the updated version on the Site and, at our discretion, may also send you a notification via email to your registered email address. Your continued use of the Site after such changes constitutes acceptance of the modified Terms. Any changes will become effective thirty (30) days after posting or email notification, whichever is sooner. If you do not agree to the modified terms, you must stop using our services before the changes become effective. The most recent version of these Terms shall be posted on the Site with the effective date clearly displayed. Please review these Terms in their entirety prior to engaging in any transaction on the Site. By continuing to access or use the Site after any modifications to these Terms become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Site and our services.
2. Online Orders: By placing an order on our Site, you make an offer to purchase the products and services selected. All orders are subject to availability and confirmation of the order price. We reserve the right to accept or reject any order in our sole discretion, and we will only accept or reject an order in its entirety. Upon acceptance of your order, we will send a confirmation email to the email address you provided. Receipt of the confirmation email creates a binding contract between you and us. Notwithstanding the foregoing, we reserve the right to cancel any accepted order at any time in our sole discretion, including but not limited to cases of pricing errors, stock unavailability, or suspected fraud. You may cancel your order (in its entirety only) at any time prior to receiving our confirmation email by contacting our customer service department. Partial order cancellations are not permitted. Once an order is confirmed, any cancellation requests for non-customized items will be subject to our Return and Refund Policy. Orders for customized items cannot be canceled once production has begun, and such items are non-returnable unless defective. For clarity, customized items include, but are not limited to, products with personalized text, graphics, embroidery, or other customer-specified modifications. With respect to embroidery customization specifically, you may customize eligible products with sports logos, symbols, text, or other designs from our available embroidery options. You are solely responsible for carefully reviewing your embroidery selections, including but not limited to the design, placement, size, and color, before submitting your order. No refunds will be provided for embroidered items if the customization matches your submitted order but does not meet your expectations or contains errors in your selected design choices. We strongly recommend double-checking all embroidery selections prior to order submission. We will notify you via email when production begins, and you will have 24 hours from such notification to cancel your order before it becomes non-cancelable. For customized items featuring licensed collegiate logos or trademarks, additional restrictions may apply and all customizations must comply with applicable licensing agreements and trademark usage guidelines. We reserve the right to reject any customization request that may violate third-party rights or licensing agreements, and we may refuse or modify any customization that we believe, in our sole discretion: (i) violates any law, regulation, or third-party right; (ii) contains offensive, inappropriate, or prohibited content; (iii) may cause manufacturing or quality issues; or (iv) exceeds our technical or operational capabilities. We are not required to provide a reason for such rejection. For clarity, “production has begun” means when we have started any work on your customized item, including but not limited to design setup, material cutting, or embroidery. We will notify you via email when production begins. For customized items, you represent and warrant that you have all necessary rights and permissions to use any designs, logos, or other content you submit for customization, and you agree to indemnify and hold us harmless from any claims arising from your submitted content. As part of our Buddy Bleu Referral Program, if you refer a friend and share the “Buddy Bleu Spirit,” you may receive a promotional code for use on a future purchase. Any such promotional codes are subject to expiration, may have restrictions, and are not guaranteed to work. We reserve the right to modify or discontinue the referral program at any time without prior notice.
3. Payment Terms: All applicable prices for goods and services are displayed on the Site in the applicable currency and are exclusive of any applicable taxes and shipping charges. Prices are subject to change at any time in our sole discretion without prior notice. You are responsible for all charges associated with your purchase, including but not limited to: (i) the purchase price at the time of transaction; (ii) all applicable sales, use, value-added, excise, and other taxes; (iii) shipping and handling charges; and (iv) any additional fees or charges clearly disclosed at checkout. All payments are processed through third-party payment processors (such as Stripe, PayPal, or other payment service providers we may engage from time to time). By making a purchase, you acknowledge and agree that you will be bound by such payment processors’ terms of service, privacy policies, and other applicable agreements, which are incorporated herein by reference and available at their respective websites. By using our payment processing services, you explicitly consent to: (1) the sharing of your personal and payment information with these processors as necessary to complete your transaction; (2) the storage of your payment information by these processors in accordance with their respective privacy policies and security protocols; and (3) the automatic renewal of any subscription services you may purchase, where applicable. By making a purchase, you expressly authorize us to charge your selected payment method for the total amount of your order (including taxes, shipping, and any other amounts described on the Site). If your payment is declined, we may attempt to process the charge again within 72 hours, and you authorize us to make up to three (3) such attempts. You will be notified of each attempt via email, and your order may be canceled after the third unsuccessful attempt. You are responsible for ensuring sufficient funds are available, and we are not responsible for any overdraft or similar fees charged by your financial institution. For subscription services or installment payments, you authorize us to store and update your payment method information with our payment processors and to automatically charge your payment method for any renewal periods unless canceled in accordance with these Terms. You agree that if we make additional attempts to charge your payment method and you incur overdraft or similar fees from your payment provider, we will not be responsible for such fees. By making a purchase, you acknowledge and agree that: (i) you will be bound by the applicable payment processor’s terms and conditions, privacy policies, and other agreements in addition to these Terms; (ii) we are not responsible for any errors, failures, or service interruptions of such payment processors; and (iii) we do not store your full payment information, which is handled directly by our payment processors in accordance with their security protocols. You represent and warrant that: (a) you have the legal right and authority to use any payment method you select; (b) all payment information you provide is accurate, current, and complete; and (c) your purchase and use of the payment method does not violate any applicable law, regulation, or contractual obligation. We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud or unauthorized payment method use.
4. Shipping Information: It is our responsibility to ship your accepted order to you at the address you provide when making the order. We use FedEx as our preferred shipping vendor and therefore cannot ship to PO Boxes. Standard delivery typically takes 7-10 business days from the date of order confirmation. For items requiring embroidery, please allow 3-4 weeks for completion and delivery. You will receive automated tracking updates throughout the shipping process to monitor your package’s progress. You are responsible for ensuring the accuracy of the shipping address provided, and we are not responsible for orders shipped to incorrect addresses provided by you. For security purposes, we may require additional verification for orders where the shipping address differs from the billing address, or for high-value orders. We reserve the right to cancel any order that fails our address verification process or appears to be fraudulent in our sole discretion. Orders shipped to incorrect addresses due to customer error may be subject to additional shipping and handling fees for redelivery. We reserve the right to decline shipping to certain locations or to require additional verification for high-risk shipping addresses. You will be responsible for all associated shipping & handling charges, including any additional charges incurred due to address corrections or reshipments. While we will use commercially reasonable efforts to meet any shipping and delivery dates provided online, all delivery dates are estimates only and we shall not be liable for any delays in shipments due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, supply chain disruptions, or other force majeure events. For international shipments, you are responsible for all customs duties, import taxes, and other applicable fees.
5. Returns: If you are not satisfied with your order, you may return it for a refund or exchange subject to the conditions below; provided: (i) the item(s) were not designated as non-returnable, final sale, or customized to your specifications (including but not limited to items with personalized text, graphics, logos, or other customer-specified modifications); (ii) your return request is initiated within thirty (30) days of delivery or receipt, whichever is earlier, as confirmed by carrier tracking information or proof of delivery. Returns must be initiated by contacting our customer service department and obtaining a Return Merchandise Authorization (RMA) number; (iii) the merchandise is returned in its original packaging, with all tags attached, and in the same new, unused, and resalable condition as originally received by you; (iv) the goods are not obsolete, discontinued, or seasonal items; and (v) proof of purchase is included with your return. Once the goods are received by us and inspected for compliance with our return requirements, we will process your refund within 10 business days. The refund will be for your purchase price, less: (i) the original shipping & handling charges; (ii) a restocking fee of up to 5% of the purchase price for non-defective returns, with the specific percentage based on the product category and condition; and (iii) any additional charges for damaged, used, or improperly packaged returns as determined in our reasonable discretion. We reserve the right to modify this return policy at any time. You bear the risk of loss or damage during shipment (other than when returning non-conforming merchandise) and as such, you are advised to obtain appropriate insurance. We strongly recommend taking photos of items before returning them to document their condition at the time of return shipping. Your refund will be credited back to the same payment method used to make the applicable purchase.
6. Intellectual Property Rights: All rights, title, and interest in and to the intellectual property of Buddy Bleu LLC, including but not limited to its trademarks, service marks, logos, designs, patterns, product images, website content, product descriptions, marketing materials, and related brand elements (collectively, “Company IP“) are and shall remain the exclusive property of Buddy Bleu LLC. You acknowledge that any unauthorized use, reproduction, modification, distribution, or display of Company IP is strictly prohibited and may result in civil and criminal penalties. No rights or licenses are granted to you under these Terms except as expressly set forth herein. Any use of Company IP, including but not limited to the Buddy Bleu name, logo, or other brand elements, requires our prior written consent. To the extent that any products offered on the Site incorporate or include the name, logo, or intellectual property of any third party, such third party retains all rights, title, and interest in and to their respective intellectual property. Additionally, certain products, such as backpacks, lunch pails, dog leashes, and other items, may be customizable by you. In such instances, you acknowledge and agree that Buddy Bleu LLC does not claim any ownership rights in or to any third-party intellectual property that you upload or incorporate into such customizations. You further agree that Buddy Bleu LLC disclaims all warranties and liabilities related to such third-party content, and you shall defend, indemnify and hold harmless Buddy Bleu LLC and its officers, directors, employees, members, and agents from any and all claims, damages, liabilities, costs, and expenses, including attorneys’ fees, arising from or related to your customized goods. This indemnification obligation includes, but is not limited to, any claims alleging infringement of third-party intellectual property rights. Notwithstanding the aforementioned, We ensure that all merchandise featuring trademarks, logos, and other intellectual property of sports teams, leagues, and conferences, including but not limited to Big 10, Big 12, NCAA, NFL, and MLB, is sold under proper licensing agreements obtained from the respective third-party licensors. We are committed to maintaining compliance with all applicable intellectual property rights and guarantee that our sales and promotions of such merchandise do not infringe upon any intellectual property rights.
7. Representations & Warranties (R&Ws); Disclaimers; Limitations on Liability:
(a) Buyer’s R&Ws. You represent and warrant to us as follows: (i) that you have the right to enter into any transaction contemplated for hereby without violating these Terms, any applicable law, rule, or regulation, and/or any agreement with, or rights of, any third party; (ii) that you will use the goods and services provided hereunder exactly as authorized and never in any way that would violate any applicable law or third party right of any kind; and (iii) that you are buying goods or services from the Site solely for your own personal or gift use, and not for resale, commercial purposes, export, or any other unauthorized purpose; (iv) that any content you submit for customization of products does not violate any third party’s intellectual property rights, privacy rights, publicity rights, or other legal rights; and (v) that you will not attempt to circumvent, reverse-engineer, or interfere with any security features of the Site; (vi) that you will maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account; and (vii) that you will not use any automated systems, bots, scrapers, or similar technologies to access or interact with the Site.
(b) DISCLAIMER OF WARRANTIES: EXCEPT AS EXPRESSLY SET FORTH IN SUBSECTION (b) ABOVE, THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, TRADE, OR PERFORMANCE. WE DO NOT WARRANT THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR THAT ACCESS TO THE PRODUCTS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
(c) LIMITATION OF LIABILITY AND EXCLUSIVE REMEDIES: EXCEPT WHERE PROHIBITED BY APPLICABLE LAW AND TO THE MAXIMUM EXTENT PROVIDED UNDER APPLICABLE LAW, THE FOLLOWING LIMITATIONS SHALL APPLY: (A) YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY SHALL BE THE REMEDIES EXPRESSLY SET FORTH ABOVE; (B) OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT, OR (II) $100; AND (C) IN NO EVENT SHALL WE BE LIABLE FOR ANY LOSS OF USE, DATA, BUSINESS, PROFITS, GOODWILL, REPUTATION, OR REVENUE, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST SALES, LOST REVENUE, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
8. Privacy Policy and Website Terms of Use: By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy and Website Terms of Use, which are incorporated herein by reference and can be found at www.buddybleu.com/privacy and www.buddybleu.com/terms, respectively. You further acknowledge that your use of certain features or services on our Site may be subject to additional terms, conditions, or requirements that will be presented to you at the time of use, including but not limited to terms related to promotional offers, special sales, loyalty programs, or other site features which may be added from time to time. The Privacy Policy governs our collection, processing, and use of all personal information obtained through the Site, including information shared with our payment processors, shipping partners, and other service providers. The Website Terms of Use governs your access to and use of our Site, including any purchases made through the Site. We reserve the right to update or modify these policies at any time, and your continued use of our Site following any changes constitutes your acceptance of such changes.
9. Third Party Beneficiaries: These Terms are for your sole benefit and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.
10. Force Majeure: Company shall not be held responsible for delays or non-performance caused by activities or factors beyond its reasonable control, including without limitation, war, weather, strikes, floods, lockouts, fires, acts of God, terrorism, epidemics, pandemics, quarantines, governmental actions, delivery disruptions, vendor or supplier non-performance, internet or telecommunications failures, cyber attacks, and/or other circumstances beyond Company’s reasonable control. Company shall notify affected customers of any force majeure event within thirty (30) business days and shall use commercially reasonable efforts to minimize the impact of such event. During a force majeure event, Company may: (i) allocate its available inventory among customers in its sole discretion; (ii) delay or cancel orders; (iii) modify delivery schedules; or (iv) implement alternative fulfillment arrangements. You acknowledge that during such events, normal shipping times, product availability, and customer service response times may be impacted.
11. Assignment: Company may assign or otherwise transfer any or all of its rights or obligations hereunder, in whole or in part, to any third party in its sole discretion, including but not limited to any affiliate, successor in interest, or purchaser of all or substantially all of Company’s assets or business. You may not assign any of your rights or delegate any of your duties hereunder at any time without our prior written consent in each instance, and any attempt to do so shall be null and void.
12. Partial Invalidity: In the event that any part or portion of these Terms is deemed to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent, or if that is not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.
13. Governing Law/Binding Arbitration:
(a) Governing Law: These Terms shall be governed by the laws of the State of California without regard to its conflict of laws principles.
(b) Binding Arbitration: Subject to the Small Claims Option below and to the extent permitted by applicable laws, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA“) in accordance with its Consumer Arbitration Rules. The arbitration shall take place before a single arbitrator in San Francisco, California, unless we mutually agree otherwise. The language of the arbitration shall be English. The arbitrator will apply California law. The arbitrator’s decision shall be in writing, with findings of fact, and shall be final and binding on both parties. Each party shall bear its own arbitration costs, attorneys’ fees, and expenses unless prohibited by applicable law. The arbitrator may award any relief that a court of competent jurisdiction could award, except that the arbitrator may not award relief on a class or representative basis. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any portion of this arbitration provision is found unenforceable, the remainder shall remain enforceable, except that if the prohibition on class or representative actions is found unenforceable, this entire arbitration provision shall be null and void.
(c) Small Claims Option: Notwithstanding the arbitration provision above, either party may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction. You may bring such claims in the small claims court located in your county of residence or Sacramento, California. This provision does not prevent either party from seeking injunctive relief in a court of competent jurisdiction for violation of intellectual property rights or unauthorized access to or use of our Service.
14. No Waivers: Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. Any waiver must be in writing and signed by our authorized representative to be effective.
15. Notices: We may provide notices hereunder to you by: (i) email to the email address you have provided; (ii) regular mail to your provided mailing address; or (iii) posting them on the Site. You shall be responsible for ensuring that you have provided us with your current email and mailing addresses, maintaining accurate contact information in your account settings, and for regularly monitoring the Site and any mobile applications for posted notices. Any notice we provide through these methods shall be deemed effective upon sending or posting. For customer service inquiries, you can contact us at any time by email at [email protected] or by mail at: Buddy Bleu LLC, 2051 ASHRIDGE WAY GRANITE BAY, CA 95746. For legal notices, please contact us at [email protected] or by certified mail, return receipt requested, at our registered agent address: STACEY L. WEINTHALER, 2051 ASHRIDGE WAY GRANITE BAY, CA 95746. Time-sensitive legal notices must be sent both by email and certified mail. We no longer accept notices by facsimile. For DMCA notices or intellectual property claims, please contact us at [email protected].
16. Entire Agreement: These Terms, together with (i) the confirmation email referenced in Section (2) above, (ii) any product-specific terms, conditions, or license agreements, (iii) our Site’s Terms of Use and Privacy Policy any other policies referenced therein, (iv) any written instructions we provide regarding our products or services, (v) any applicable third-party terms and conditions (including but not limited to payment processor terms, shipping carrier terms, platform service provider terms, third-party marketplace terms, social media platform terms when accessing our Site through such platforms, and any terms related to third-party authentication or security services), and (vi) any additional terms or policies that may be required for specific features, promotions, or services offered on the Site, constitute the complete and exclusive agreement between you and us concerning the subject matter hereof, and supersede all prior or contemporaneous proposals, negotiations, communications, or agreements, whether oral or written. No other terms or conditions, including any terms provided by you, shall be binding unless agreed to by us in writing.